Eagle Eye Policies and Procedures
Please see our policies and procedures, including late cancellation fees, below!
Eagle Eye Policies and Procedures
Company Policies:
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Cancellation Policy:
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Cancellations made within 24 hours of an appointment will incur a $99 fee.
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Cancellations made after the scheduled appointment time will be billed at the full rate for the photo shoot.
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Reservation and Booking Policy:​
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Full payment is due on delivery of all media.
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Rescheduling Policy:
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Clients may request to reschedule their appointment with at least 48 hours' notice, subject to availability.
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A rescheduling fee may apply if rescheduling is requested within 24 hours of the appointment.
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Late Arrival Policy:
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We recommend arriving at least 15 minutes prior to your scheduled appointment time.
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Late arrivals may result in a reduced photo shoot duration without a rate adjustment.
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Photo Delivery and Editing:
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Photo editing and delivery times may vary based on the complexity of the project.
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We strive to provide edited photos within 1 days after the photo shoot.
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Photo Usage and Copyright:
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All photos taken by our company are subject to copyright and may not be used for commercial purposes without prior written consent.
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Photos may be used for real estate marketing purposes including marketing on the Internet, social media, and other real estate marketing channels.
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Photos are non-transferrable without written consent.
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Additional Services and Charges:
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Additional services, such as rush photo editing or location changes, may be subject to extra charges. These will be discussed with the client in advance.
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Weather-Related Rescheduling:
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In the event of inclement weather affecting outdoor photo shoots photo sessions can be rescheduled subject to availability.
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Client Conduct:
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We expect clients to conduct themselves professionally during the photo shoot.
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Inappropriate behavior or requests will not be tolerated.
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Refund Policy:
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Refunds are provided only in exceptional circumstances and are subject to a case-by-case evaluation by our management.
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Equipment and Property:
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Clients are responsible for any damage to our equipment or property during the photo shoot and will be charged accordingly.
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Privacy and Data Protection:
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We respect the privacy of our clients and do not share personal information or photos without consent.
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Client data is securely stored and protected in accordance with relevant data protection laws.
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Tenant-Occupied Properties Policy:
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For photo shoots at tenant-occupied properties, it is mandatory for the property owner or a licensed realtor to be present during the shoot.
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If the property owner or realtor is not present at the scheduled appointment time, the photographer will not enter or go onto the property.
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This policy is in place to ensure the privacy and security of the tenants and to comply with legal regulations regarding property access.
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If a rescheduled appointment is required due to the absence of the property owner or realtor, rescheduling fees may apply in accordance with our Rescheduling Policy (see Policy #3).
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Please review and adhere to these policies when booking and scheduling a photo shoot with our company.